Help

The video doesn’t play at all, only a box appears or I get an error message…

The version of Flash on your computer is out-of-date. You need to download and install the latest version of Flash for your browser (it’s free). To download and install the latest version of Flash, just click here.

When I’m watching a video, it keeps pausing every few seconds and I get “buffering” messages…
This is caused by the speed of your Internet connection and/or the processing power of your computer. Nearly all videos on the Internet are simultaneously downloaded and played at the same time. If your Internet connection isn’t fast enough (meaning your computer is trying to play the video faster than it can download it), you’ll get this problem. Also, it could be caused by your computer not being powerful enough to both download and playback the video at the same time (this is especially true with high-quality videos, like on this site). Whatever the case, the easiest solution is to start playing a video, hit the pause button, wait until the video is completely downloaded and then hit the play button again. This will provide uninterrupted video playback.

The video stops at a certain point and no matter what I do it won’t play any further…
Your browser’s cache is full. Here’s how to clear it.

If you’re using Internet Explorer, do this:

1. In Internet Explorer, from the main menu bar, choose Tools and Options

2. Click the Delete Files button and choose OK

3. Click the Settings button. Increase the “Amount of Disk Space To Use” under the “Temporary Internet Files Folder” option.

4. Click OK to exit out of the options.

5. Refresh your browser and try viewing the videos again.

If you’re using FireFox, do this:

1. In Firefox, from the main menu bar, choose Tools and Clear Private Data

2. Make sure only Cache is checked

3. Click the Clear Private Data Now button

4. Refresh your browser and try viewing the videos again.

When I open your videos my screen darkens and I can see the video, but it’s cut-off…
Many of the videos on our web site are opened in lightboxes (your screen darkens and the video appears all by itself in the middle of your browser). Some versions of browsers have bugs in them that don’t function properly with lightboxes. To fix, you can upgrade your browser to the latest version or do this; instead of left-clicking on the images to open the videos, right-click instead and choose “open in new tab”. This will bypass the lightbox effect and open the video in a separate tab in your browser.

I’ve done all of the above, but nothing works, I still can’t watch your videos…
First we’d recommend trying a different browser. For example, if you’re using Internet Explorer, use Firefox instead. If you still have problems, it’s likely your computer has configuration issues and needs to be worked on by a qualified technician.